Katie has a successful record helping clients identify requirements for processes and systems, leading the design of the future environment, and converting the design into operational reality. Key specialties include opportunity identification, requirements definition, solution design, process improvement, and project management.
She has considerable experience in the public sector in New Zealand as well as in the private sector abroad. This experience includes process improvement, organisational change, and systems implementation.
Katie holds degrees in Information Systems from Golden Gate University in San Francisco and a Post Graduate Diploma in Information Management from Victoria University. She holds the foundation certificate in ITIL V3 and has over nine years experience in ITIL process and solution development and implementation. Katie is working towards ITIL V3 Expert level certification and is a certified PRINCE2 Practitioner and certified PMI Project Management Professional (PMP).
Three core skills:
- Business process improvement
- Change management
- IT health checks and operations reviews.